All Systems Operational

About This Site

Welcome to the FISPAN J.P. Morgan Chase Bank integration status page. This page describes feature availability for the J.P. Morgan Chase Bank integration. The below uptimes are an unofficial combined view of all areas that can impact client functionality. Have any questions? Please reach out to our support at https://support.fispan.com/jpmorgan

Uptime over the past 90 days. View historical uptime.
API - Information Reporting Operational
90 days ago
100.0 % uptime
Today
ERP Connector Operational
90 days ago
100.0 % uptime
Today
AWS Data Centre Operational
90 days ago
100.0 % uptime
Today
Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
Auth0 Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS secretsmanager-us-west-2 Operational
AWS elb-us-west-2 Operational
Auth0 Management API Operational
Auth0 Multi-factor Authentication Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Product Guide Display Issues
Resolved - The issue causing support pages (including the JP Morgan Product Guide) to intermittently display as raw Markdown/plain text has been fully resolved. All documentation pages are now loading and rendering properly without requiring the workaround.

We appreciate your patience while our team worked on this fix.
Aug 6, 17:54 EDT
Investigating - We have discovered an issue with our Product Guide (https://support.fispan.com/jpmorgan) where certain support pages render as raw Markdown/plain text instead of formatted web pages.

Temporary Workaround:
Appending "?bypass=1" to the end of any affected page URL will force the page to render correctly.
Example: (https://support.fispan.com/jpmorgan?bypass=1)

Our team is actively working on a permanent fix and will provide another update shortly.
Aug 5, 14:52 EDT

Aug 5, 2026

NETSUITE AUTO-WHITELISTING ISSUE
Resolved - We have resolved the issue impacting NetSuite automatic whitelisting. The underlying root cause has been addressed, and automatic whitelisting functionality is now fully restored to normal operations.

Additionally, all NetSuite IDs requiring onboarding during the disruption have been manually processed by our onboarding team. No further action is required.

Thank you for your patience while our engineering teams worked on this fix.
Aug 5, 16:43 EDT
Investigating - Please be advised that we have detected an issue with the NetSuite automatic whitelisting and our engineering teams are working on the fix. We will provide updates once as soon as possible.

Alternatively, we've notified our onboarding team to perform Manual Whitelisting of Netsuite IDs for newly onboarding clients.

We apologize for the inconvenience.
Aug 5, 14:49 EDT

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

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