All Systems Operational

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Welcome to the FISPAN J.P. Morgan Chase Bank integration status page. This page describes feature availability for the J.P. Morgan Chase Bank integration. The below uptimes are an unofficial combined view of all areas that can impact client functionality. Have any questions? Please reach out to our support at https://support.fispan.com/jpmorgan

Uptime over the past 90 days. View historical uptime.
API - Information Reporting Operational
90 days ago
100.0 % uptime
Today
ERP Connector Operational
90 days ago
100.0 % uptime
Today
AWS Data Centre ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
Auth0 Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS secretsmanager-us-west-2 Operational
AWS elb-us-west-2 Operational
Auth0 Management API Operational
Auth0 Multi-factor Authentication Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 24, 2025

No incidents reported today.

Feb 23, 2025
[Production] Scheduled Service Maintenance on Sunday, February 23, 2025 from 12AM-4AM EST
Completed - The scheduled maintenance has been completed.
Feb 23, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 00:00 EST
Scheduled - On Sunday, February 23, 2025, between 12:00 AM and 4:00 AM EST, our Production environment will undergo scheduled maintenance, and may be unavailable during this time. This period will be utilized for infrastructure enhancements and platform testing to ensure continued uptime and stability.

Please be advised that during this 4-hour window, the Production environment will be inaccessible for clients, preventing access to the UI and payment initiation.
Feb 19, 16:04 EST
Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025
[NETSUITE ONLY] Entity Bank Details Import Issue for Latest version
Resolved - We have identified the root cause of this issue and released a fix in Entity Bank Details version 2025.2.1. This patch update resolves the import failure.

Please ask the client update to the latest Entity Bank Details Bundle. Contact our support team if you have any questions or concerns.
Feb 20, 12:49 EST
Identified - Please be advised that we detected an issue to the latest version of Entity Bank Details(2025.2.0) where the import mechanism will fail with "URL is not Defined". Our engineering team is looking into the issue and we will provide updates once available. We advise users to not update to the latest version until a fix is available.

We apologize for the inconvenience.
Feb 19, 20:13 EST
Feb 19, 2025
Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Service disruption for Information Reporting
Resolved - The issue has been identified and a fix has been applied. Prior day transaction data is syncing successfully at this time.
Feb 14, 13:29 EST
Investigating - On Friday, February 14th, at approximately 8:30 AM PST, an issue was identified with the ingestion of prior day transaction data and as such this data is currently not visible within the Balances and Transactions Page of plugin, as well as the automated feed into the Bank Reconciliation tool in your ERP.

We are working to restore full functionality, and will notify you once this issue has been resolved.
Feb 14, 12:12 EST
Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

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