All Systems Operational

About This Site

Welcome to the FISPAN J.P. Morgan Chase Bank integration status page. This page describes feature availability for the J.P. Morgan Chase Bank integration. The below uptimes are an unofficial combined view of all areas that can impact client functionality. Have any questions? Please reach out to our support at https://support.fispan.com/jpmorgan

Uptime over the past 90 days. View historical uptime.
API - Information Reporting Operational
90 days ago
100.0 % uptime
Today
ERP Connector Operational
90 days ago
100.0 % uptime
Today
AWS Data Centre ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
Auth0 Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS secretsmanager-us-west-2 Operational
AWS elb-us-west-2 Operational
Auth0 Management API Operational
Auth0 Multi-factor Authentication Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Production] Scheduled Service Maintenance on Sunday, September 22nd, 2024 from 12AM-6AM EDT Sep 22, 2024 00:00-06:00 EDT
On Sunday, September 22nd, 2024 from 12AM-6AM EDT, our Production environment will undergo scheduled maintenance, and may be unavailable during this time. This period will be utilized for infrastructure enhancements and platform testing to ensure continued uptime and stability.
Please be advised that during this 6 hour window, the Production environment will be inaccessible for clients, preventing access to the UI and payment initiation.
Posted on Sep 17, 2024 - 13:35 EDT
Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024
Support Ticket Delays
Resolved - The root cause of the email delivery issue has been identified and remediated. We have been monitoring stability over the last 48 hours and can confirm that support correspondences are operating as expected. Thank you for your patience and understanding while we worked to resolve this issue. An incident report and root cause analysis will be provided.
Sep 19, 02:05 EDT
Monitoring - Our support functionality is fully operational, and we are no longer experiencing delays with our outbound email ticket replies . We are continuing to validate the root cause and monitor the situation to ensure stability.
Sep 18, 14:20 EDT
Update - We are continuing to investigate this issue with our ticket service provider. Our agents are utilizing a confirmed workaround in order to get support replies delivered to your clients.
Sep 13, 19:49 EDT
Investigating - We are currently experiencing an issue with our support ticketing platform that is affecting the delivery of some outbound replies. If you or a client have not received a response to your ticket, please follow up within the ticket, and our team will ensure that an agent contacts you promptly. We have escalated this issue with our ticket service provider and will provide updates as they become available. We sincerely apologize for the impact to you and your Clients.
Sep 12, 15:28 EDT
Sep 18, 2024
Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024
[Production] Scheduled Service Maintenance on Sunday, September 15th, 2024 from 1AM-3AM EDT
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 EDT
Scheduled - On Sunday, September 15th, 2024 from 1AM-3AM EDT, our Production environment will undergo scheduled maintenance, and may be unavailable during this time. This period will be utilized for infrastructure enhancements and platform testing to ensure continued uptime and stability.
Please be advised that during this 2 hour window, the Production environment will be inaccessible for clients, preventing access to the UI and payment initiation.
Sep 11, 17:51 EDT
Sep 14, 2024

No incidents reported.

Sep 13, 2024
Sep 12, 2024
Intermittent Plugin Access Issues
Resolved - A fix has been successfully implemented to address the identified problem. As a result, there should no longer be any occurrences of intermittent plugin access issues.
Sep 12, 11:16 EDT
Investigating - We have received reports of Clients receiving a communication error when navigating through Intacct and BC365. We are investigating this issue and will provide an update.
Sep 11, 19:11 EDT
Sep 11, 2024
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

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