All Systems Operational

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Welcome to the FISPAN J.P. Morgan Chase Bank integration status page. This page describes feature availability for the J.P. Morgan Chase Bank integration. The below uptimes are an unofficial combined view of all areas that can impact client functionality. Have any questions? Please reach out to our support at https://support.fispan.com/jpmorgan

Uptime over the past 90 days. View historical uptime.
API - Information Reporting Operational
90 days ago
100.0 % uptime
Today
ERP Connector Operational
90 days ago
100.0 % uptime
Today
AWS Data Centre Operational
90 days ago
100.0 % uptime
Today
Sandbox Environment Operational
90 days ago
100.0 % uptime
Today
Auth0 Operational
90 days ago
100.0 % uptime
Today
Web UI Operational
90 days ago
100.0 % uptime
Today
SFTP Connection Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS kms-us-west-2 Operational
AWS secretsmanager-us-west-2 Operational
AWS elb-us-west-2 Operational
Auth0 Management API Operational
Auth0 Multi-factor Authentication Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

[SERVICE RESTORED] Temporary Service Disruption
Resolved - Please be advised that the External Outage on July 24, 2026, that affected all FISPAN services from 06:57 ET to 07:09 ET is now fully resolved.

All services have been restored. We apologize for the inconvenience and appreciate your patience.
Jul 24, 16:01 EDT
Monitoring - Please be advised that there was an External Outage on July 24, 2026, that affected all FISPAN services from 06:57 ET to 07:09 ET. Clients would not have been able to access the FISPAN plugin during this time frame.
Issue is now resolved and clients should be able to use the plugin. We will continue to monitor to ensure full stability.
We apologize for the inconvenience.
Jul 24, 10:05 EDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

[SERVICE DISRUPTION] NetSuite Bank Feed Import Failures
Resolved - NetSuite has confirmed the successful deployment of their platform fix, and our team has confirmed restoration across all bank feed connections following our monitoring period. Automated bank feed imports have fully recovered and are processing normally. Any remaining missing transaction days have been automatically retrieved via scheduled syncs, and manual statement uploads are functioning as expected.

This incident is now resolved. If any clients continue to experience localized import issues, please reach out directly to our support team for individual assistance.
Jul 21, 19:20 EDT
Monitoring - NetSuite has deployed a platform fix, and their engineering teams have confirmed that it is successfully resolving the import failures.

WHAT TO EXPECT NEXT:
1. AUTOMATED FEEDS: Scheduled bank feeds should automatically pull in any missing transaction days during their next scheduled import run.
2. STATEMENT UPLOADS: Clients utilizing statement-based uploads can now re-upload the statements covering the missing days to process their data.

MONITORING WINDOW: We are actively monitoring the stability of all bank feed connections across all clients to ensure a full recovery. If you continue to experience import failures after your next scheduled import run, please let our support team know so we can assist.
Jul 15, 19:22 EDT
Identified - We have identified the root cause of the ongoing NetSuite bank feed import failures. NetSuite has confirmed this is a known bug introduced by a recent platform update, which is causing generic "Unexpected error" banners.

NetSuite engineering is working on a fix. In the meantime, please have affected clients file a case under their NetSuite Account number so they are attached to the bug and receive direct progress updates.

We are monitoring the situation closely and will update you as soon as a resolution timeline is confirmed.
Jul 14, 12:10 EDT
Investigating - We have identified an issue with NetSuite bank feeds where some imports are failing with a generic warning banner due to a recent NetSuite platform update which hinders our ability to show the actual import error. We are actively investigating and working to resolve it.

If any clients' imports for bank feeds are failing, please work directly with the FISPAN support team with the following information from the day their imports began failing:
1. Date-Filtered Logs: Go to Script Execution Logs for your Financial Institution Connectivity Plug-in and extract the ENTIRE log for the specific failure date (not just the Bank Transaction Feed).
2. Import-Level Failure: Copy any text displayed under the "Import-level Failure" section on your Banking Import History page.

We will let you know once this issue has been fixed.
Jul 14, 10:48 EDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

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