Identified - We have identified an issue with our third-party email provider causing delivery delays for Remittance Advice (RA) emails sent since October 26, 2026.
This primarily affects recipients using Microsoft 365 / Outlook due to upstream provider throttling; other email domains are delivering normally. Emails continue to dispatch from our system, but delivery to affected mailboxes may be delayed.
We are actively working with our provider to resolve the issue. For urgent payments, please confirm remittance details directly with vendors using Microsoft services. Further updates will be posted here.
Nov 04, 2026 - 15:55 EST
This primarily affects recipients using Microsoft 365 / Outlook due to upstream provider throttling; other email domains are delivering normally. Emails continue to dispatch from our system, but delivery to affected mailboxes may be delayed.
We are actively working with our provider to resolve the issue. For urgent payments, please confirm remittance details directly with vendors using Microsoft services. Further updates will be posted here.
Nov 04, 2026 - 15:55 EST
About This Site
Welcome to the FISPAN J.P. Morgan Chase Bank integration status page. This page describes feature availability for the J.P. Morgan Chase Bank integration. The below uptimes are an unofficial combined view of all areas that can impact client functionality. Have any questions? Please reach out to our support at https://support.fispan.com/jpmorgan
API - Information Reporting
Operational
ERP Connector
Operational
AWS Data Centre
Operational
Sandbox Environment
Operational
Auth0
Operational
Web UI
Operational
SFTP Connection
Operational
AWS s3-us-west-2
Operational
AWS rds-us-west-2
Operational
AWS ec2-us-west-2
Operational
AWS kms-us-west-2
Operational
AWS secretsmanager-us-west-2
Operational
AWS elb-us-west-2
Operational
Auth0 Management API
Operational
Auth0 Multi-factor Authentication
Operational
Auth0 User Authentication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[Production] Scheduled Service Maintenance on Sunday, November 29, 2026 from 12AM-4AM ET Nov 29, 2026 00:00-04:00 EST
On Sunday, November 29, 2026, between 12:00 AM and 4:00 AM ET, our Production environment will undergo scheduled maintenance, and may be unavailable during this time. This period will be utilized for infrastructure enhancements and platform testing to ensure continued uptime and stability.
Please be advised that during this 4-hour window, the Production environment will be inaccessible for clients, preventing access to the UI and payment initiation.
Posted on Nov 09, 2026 - 16:46 EST
Please be advised that during this 4-hour window, the Production environment will be inaccessible for clients, preventing access to the UI and payment initiation.
Posted on Nov 09, 2026 - 16:46 EST