We have successfully identified and resolved the issue causing new Sage Intacct bank account connections to become stuck in a “Connection Requested” status.
Our engineering team isolated a configuration error that was preventing the Sage platform and our setup page from properly exchanging the final activation success message. A network security update has been deployed, and testing confirms that the onboarding flow is now fully operational.
Billboard Notifications have been updated for impacted clients. Clients are now able to complete the Bank Feeds activation steps by logging into Sage Intacct -> navigating to the Bank Accounts page -> locating the impacted bank account -> clicking Edit -> and then clicking the Connect button to retry linking their feed. Product Guide Instructions for Enabling Bank Feeds can be found in the following documentation link: https://support.fispan.com/jpmorgan/enabling-bank-feeds-intacct
We appreciate your patience and collaboration while our team worked to resolve this issue.
Posted Jun 29, 2026 - 18:30 EDT
Investigating
We are investigating an issue where new bank account connections for Sage Intacct bank feeds are becoming stuck in a "Connection Requested" status. Please note that active, existing bank feeds remain fully operational.
Our logs confirm that no new creation requests or connection payloads are being transmitted to our platform from Sage for these impacted accounts, and no Sage fabric has been generated. Because this issue is occurring entirely within the Sage Intacct platform before reaching our network, this is currently blocking clients from successfully enabling new feeds.
Sage has advised that impacted clients should open a support case directly with the Sage Intacct team to resolve this stuck status. We are continuing to monitor the situation and are coordinating with Sage as they investigate a fix.